MALEWOLF commits to simple and transparent warranty services to bring you satisfying shopping experience. Our customer support team stands ready to assist you with any product-related inquiries and issues.
Warranty Period
Any quality-related issues with products sold by MALEWOLF are covered by a 12-month warranty, starting from the purchase date.
If you encounter any quality issues with MALEWOLF products, please feel free to contact our customer service team at any time.
Warranty Coverage
The warranty does not include issues due to:
Normal wear & tear (minor scratches, fading, etc.)
Products without sufficient proof of purchase.
Products that have exceeded the warranty period.
Non-quality-related issues after 30 days from the date of purchase.
Products bought from unauthorized sellers, without valid proof of purchase, giveaways, or freebies.
Product loss or theft.
Warranty Claim Process
To process a warranty claim, please provide:
Proof of purchase, such as order number (preferred) and sales channel.
A detailed explanation of the product issue, supported by photos or videos clearly showing the problem.
Always contact us before returning anything. You can contact mwcasevip@outlook.com for assistance.