All products bought directly on our store come with a 30 days return and refund guarantee. You may return your items for a full refund within thirty days upon receipt. We hope you can shop with full peace of mind here. If you feel unsatisfied with your purchase, our simple and efficient return refund procedure will bring you a pleasant after-sales experience.
Cancel Order
If you place your order at MALEWOLF, you can contact us to cancel the order within 24 hours.
Please note:
Once your order has been shipped, cancellation will no longer be permitted.
In that case, you can wait to receive the product and then request a return within the 30-day window.
30 Days Return
We offer a 30 days return and refund guarantee on all our products, as long as the product remains undamaged.
All products within 30 days can be returned for a refund if you are unsatisfied with your purchase.
Please note:
Returns for Items must include original packaging and include all items originally sent
For non-quality related returns, buyer is responsible for shipping costs.
Not be applicable to bulk orders, typically defined as orders consisting of more than 10 products.
Returns for discounted products will only be refunded for the discounted value.
MALEWOLF refunds only the cost of the product itself.
Returns may be rejected if products do not meet the above requirements.
Return Shipping Fees
If the return is due to product quality problems, MALEWOLF will cover the return shipping cost.
If the return is due to non-quality problems, the customer is responsible for the return shipping cost.
Please note:
Return shipping costs may vary depending on your location. For specific rates or questions, please contact our support team before sending your item.
Refund Processing
Once we receive and inspect your returned items, we will arrange your refund within 1 to 3 business days.
The actual arrival time of funds varies depending on different banks’ processing procedures.
If you fail to receive the refund after 7 business days, please feel free to get in touch with our support team for further assistance.